I encountered a ****...

Hello Kamogelo,

Thank you for taking the time to share your review with us.

I truly understand how disappointing this experience must have been, and I appreciate you bringing it to our attention.

At Busbud, we’re an online platform that helps travelers search, compare, and book bus and train tickets around the world — similar to how Expedia works for flights and hotels. While we are not the direct operators of the trips, we take customer feedback seriously and work closely with our partners to help ensure a smooth and positive travel experience for everyone.

Please rest assured that I’ve taken note of your concerns and will be forwarding your feedback to the trip operator so they can review and address the situation accordingly.

If you need further assistance, feel free to reach out to us at *** — one of our agents will be happy to help you directly.

Warm regards,