KL
Kate L
1 reviews | Active since Dec 2022
03 Jan 2025, 13:07
I bought a ticken on...
I bought a ticken online, the price showed as R430 but i was charged R450 and on the ticket 🎫 itself the price was R410 So if there are extra charges we should be informed before doing an online purchase
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Busbud's replyOfficial
03 Jan 2025, 18:54Hello Kate,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
A Customer Experience Specialist has reached out to you directly on the email used for booking to provide one-on-one assistance!
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
A Customer Experience Specialist has reached out to you directly on the email used for booking to provide one-on-one assistance!
We look forward to helping you,
Your Busbud team
Busbud's reply03 Jan 2025, 18:54
Official
Hello Kate,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
A Customer Experience Specialist has reached out to you directly on the email used for booking to provide one-on-one assistance!
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
A Customer Experience Specialist has reached out to you directly on the email used for booking to provide one-on-one assistance!
We look forward to helping you,
Your Busbud team