I booked the bus for...

Hello Millicent, Thank you for sharing your experience, we at Busbud are so sorry to hear that happened! 

We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going! As such we care deeply about the service provided by our partners. And we're always available to help you by email at *** 

A customer experience team member has contacted you directly in order to provide help and a solution. Please reply to their email as soon as you can. 

We look forward to helping you!