LM
Lindsey M

1 reviews | Active since Jul 2025

08 Jul 2025, 11:07

I booked a bus from George to Cape Town and the bus never pitched

I booked a bus from George to Cape Town and the bus never pitched. I had wait until 7 am because there was no transport to go back home. Up until today I never got my refund. If there are no bus available for a specific time then they shouldn't sell tickets

0
Replies (1)
Busbud
Busbud's reply09 Jul 2025, 20:37
Official
 

Hello Lindsey, 

Thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our customers, and we’re sorry to hear about your experience. 

As a travel aggregator, Busbud is a platform that helps travelers search, compare, and book bus tickets from a wide range of partner companies around the world. While we facilitate the booking process, we are not the actual operators of the trips. All aspects of the journey—including schedules, routes, stop locations, and onboard policies—are managed by the individual bus companies. 

To better assist you and provide personalized support, please reach out to us at *** and include the reference number ***5in your message. One of our agents will be happy to help you directly. 

Thank you again for reaching out, and we look forward to assisting you further. 

Warm regards,