I am still at the bus station with no communication,I am freezing here

Hello Yandisiwe, thank you for reaching out to Busbud. We, Busbud, are an aggregator for bus and train tickets worldwide. As such we are not the trip operators, but we do care deeply about the service provided by our partners. I can see one of our Customer Experience Specialists has reached out to you directly in order to provide one-on-one support. Please respond to them at your earliest convenience for immediate assistance. 

Thank you,