Disgusting disrespectful bus service

I bought and paid for a bus ticket online. I paid to Busbud and the service provider was Intercity bus lines. The trip was scheduled for Saturday 01/02/25, pickup from BP Garage, Lenasia South and destined for Durban station, arriving at 5pm. I got to the pickup point at 8.30am. I was still waIting for the bus at 11.30am. The bus never arrived. I called the advertised number for intercity, every 10 minutes, they never answered. They have a whatapp help center that I got through to. I was asked for my ticket number and some personal details. I gave the info they want. I Never heard from them again. Disgusting service, especially knowing that I'm a pensioner and left stranded. How can they take my money for a service to provide transport and then just NOT SHOW UP. DISGUSTING