Consumers are taken advantage of by Busbud and Delta Coaches

To Whom It May Concern

I am writing to formally notify you of my intention to pursue legal action against your company, seeking accountability for its ******* practices that have negatively impacted unsuspecting clients, particularly regarding your cancellation and refund policy. Consumer protection is of utmost importance, and I am concerned that your issued ticket contains contradictory statements under refund policies. Although I am entitled to a refund, my primary concern lies in the manner in which your company has handled this matter. Specifically, the contact number and email address provided are invalid. You also have 0 right to force a person on how they can spend their hard earned money and leave them with no choice but to spend it on your company.

My ticket confirmation number is DCAMYQP, and I am requesting a full refund, not a voucher. I Refuse

Kind Regards Lwando Soga ***