SN
Sanda N
1 reviews | Active since Aug 2020
26 Nov 2024, 17:32
Canceled ticket without my knowledge
I booked a Bus from Mtata Ultracity to Port Elizabeth from my 19 yr old daughter. When her late bus arrived she was told her ticket is canceled buy Intercity Express Assistant and she must call busbud because her ticket is not paid. I did not receive any communication regards that. She was left there crying.
Can I please have my full refund for the ticket.
Busbud assistants are Robots and thats frustrating, they say the reason she was left behing might be its because she is under age. Mind you I gave them a ticket with particulars of my daughter, how come 2005 is under age?
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Replies (1)
Busbud's replyOfficial
28 Nov 2024, 23:29Hello Sanda,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We have verified that your child's ticket was valid for travel and there was no cancellation request on our end. We are investigating with our partnerships management team.
I can see a Customer Experience specialist has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We have verified that your child's ticket was valid for travel and there was no cancellation request on our end. We are investigating with our partnerships management team.
I can see a Customer Experience specialist has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Busbud's reply28 Nov 2024, 23:29
Official
Hello Sanda,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We have verified that your child's ticket was valid for travel and there was no cancellation request on our end. We are investigating with our partnerships management team.
I can see a Customer Experience specialist has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. We have verified that your child's ticket was valid for travel and there was no cancellation request on our end. We are investigating with our partnerships management team.
I can see a Customer Experience specialist has reached out to you directly to provide support.
We look forward to helping you,
Your Busbud team