BUSBUD, worst service provider in SOUTH AFRICA

So I recently purchased 2 tickets with Busbud from Durban to jhb. The tickets stated a 7 hour trip, but the trip took 9 hours. The bus supp**** had no toilet facilities, and when myself and other passengers requested the driver to stop he refused and was extremely rude about it. The driver then stopped an hour later. At which point my 8 year old child was forced to urinate herself on the bus. I contacted busbud and now after 2 weeks do I finally get response. At first they are passing the buck, however as I stated, busbud was my service provider and not the bus line. The bus line is their service provider which has nothing to do with me as I dealt directly with Busbud. I demanded a full refund to which they allocated me a credit on my next purchase. I further demanded that is not what I want and threatened to take this matter to my lawyers and sue them for the embarrassing and disrespectful situation my child endured. Only then do they respond to say they are giving me a full refund, however I must wait 5 working days. This is absolute *******, as when I purchased the tickets they recieved my funds immediately and therefore the same concept must apply in the refund.

Busbud is a terrible service to use and are constantly passing the buck, never accepting responsibility as a service provider. Companies like this should be shut down as they go against the simple Consumer protection act laws and NEGLECT their responsibilities as a service provider.