Busbud

<div>I booked a trip using busbud. The bus that busbud supp**** was more than an hour late at the pickup point, when i tried to contact busbud i was told to contact the bus company (who i had no personal dealings with)...... i was stuck sitting for more than an hour at a pickup point in tge freezing cold with an ill child and no way of getting any help or answers. When the bus did eventually come, it was dirty, smelling a total disgrace. Further to which the driver was driving terrible and he was extremely rude. I have been trying to have tgis matter resolved with my service provider (Busbud) for over 3 months now and all tgey fo is try to pass the buck. I booked via busbud, i paid busbud. Yet busbud refuses to acknowledge that their service providers problems do not call for me to contact their service provider as i had no direct dealings with their service provider. Further more, i paid busbud and not the bus company. Busbuds attitude and refusal to accept responsibility for this matter is totally unproffessional and disgusting. I will never use or recommend busbud to anyone!</div>