P
Pamela

1 reviews | Active since Dec 2024

11 Jul 2025, 13:57

**** Busbud Please take it down

Worst experience of ever regret purchasing my ticket with Busbud and the numbers on the website are incorrect or wrong number๐Ÿ’”๐Ÿ˜ก bendisiyaphi Nkosi yam. Purchased a bus ticket vaya Africa under busbud. When I got to park station Johannesburg picke to Cape Town station no one knew this VayaAfrica bus yet it's on Busbud app๐Ÿšฎ๐Ÿ˜ก๐Ÿ’” I was requested to leave the station by the security's. Called the number on busbud they said it's a **** they only do travels around Johannesburg. Came to Johannesburg for business I have no place did not book anyway as this was a one day trip and return home. Now Busbud is doing this sent an email says I must wait of which I don't have that time. Wait till what this is a matter of urgency.

My biggest questions to busbud why are the numbers to contact you are wrong number just normal individuals telling ma'am it's a wrong number like ***๐Ÿ˜ก

Please stop this business if you don't know customer service nor your business. Stop playing with God's people. ****** it's almost 15:00 that is the depart time no one has tried to reach out ๐Ÿ˜ก๐Ÿ˜ก

0
Replies (1)
Busbud
Busbud's reply11 Jul 2025, 19:48
Official
Hello Pamela, 

Thank you for reaching out. We at Busbud are so sorry to hear that this happened! We are an aggregator for bus tickets online, and we were not informed of a cancellation on this route. Due to the urgency of your request a Customer Experience Specialist has reached out to you directly in order to provide immediate assistance. Please reply to their email at your earliest convenience. 

We look forward to helping you, 

Your Busbud team