BUSBUD ****med me.

I enjoyed my booking experience with this app, but I will not be using it ever again.

I booked a return trip from Gauteng to Cape Town and though I chose to try it and found the prices for my trip reasonable, my experience on my trip made me regret my purchases.

When I got to Cape Town station for my return trip, the bus that I was booked on was nowhere to be found. I was early and when I couldn't find the bus I was to return on, I inquired with the people in charge there and none of them knew of the company that was supposed to transport me back to Gauteng.

Earlier in the week, I had thought to change my return trip for a more reputable bus company that would offer me a more comfortable ride home, but upon looking at my ticket saw that the ticket comes without a refund, unlike the BUSBUD website's claims that I could get a refund if I cancel within 24 hours of my trip.

You can imagine my chagrin when not only was I not allowed to cancel my trip, but upon arriving at Cape Town station to find that the bus that I was booked to travel on, was not even around.

I had booked my return trip to arrive in Gauteng on my wife's birthday today (03 November), but instead missed it due to being ****med by this service. I have purchased another ticket to get home but stayed away from "the convenience" of using an app.

This experience has taught me that not only can I not trust this app, but that using a bus to travel is not the way for me in the future.