BUSBUD MADE UNAUTHORISED DEDUSTION FROM MY BANK CARD.

Item: Busbud
Rating: 1
Author: Angel B

i booked two return tickets for intercape bus FROM CAPE TOWN TO EAST LONDON. BUSBUD CHARGED ME R80 ADMIN FEES. I PAID FOR FULL TRANSACTION ONLY TO GET A NOTIFICATION THAT BUSBUD IS AN INTERNATIONA COMPANY. THEN THE NEXT DAY ANOTHER TRANSACTION WENT OF MY CARD. I DID NOT AGREE ON THESE DEDUCTIONS. CALLED MY BANK THEY GAVE ME BUSBUD CONTACT NUMBER THAT NUMBER DOES NO LONGER EXIST. SO THEY BASICLY DEDUCTED MONEY FROM MY ACCOUNT WITHOUT CONSENT AND I HAD TO NOW BLOCK MY CARD. I AM HERE TO WARN PEOPLE THAT BUSBUS IS MAKING UNAOUTHORISED DEDUCTIONS FROM YOUR BANK. ALSO THEY DO NOT DISCLOSE THAT THEY ARE AN INTERNATIONAL COMPANY SO THEY WILL CHARGE YOU EXTRA, ALSO THAT THEY ARE THE FIRST ONE THAT COMES UP ON THE INTERCAPE BUS WEBSITE. YOU THINK YOU ARE BOOKING WITH INTERCAPE BUT YOU ARE ACTUALLY BOOKING WITH THE COMPANY THAT IS OUTSIDE OF SOUTH AFRICA FOR THE TRIP THAT IS INSIDE SOUTH AFRICA. PEOPLE BE CAREFULL.

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Replies (1)

Busbud's replyOfficial

08 Dec 2023, 18:55

Hello Angel,

Thank you for your message. I apologize for any confusion!

Often, banks send out 2 messages for transactions performed with international companies: one for the temporary authorization for payment when the transaction is made, and a second one for the actual charge, usually sent shortly after. It is our understanding that some banks have delays in their banking system, and the withdrawal of the amount is performed at a later stage, thus receiving this second message quite a while after you made your booking.

Unfortunately we, Busbud, have no control of the timing of these transactions, or the behaviour of your bank. Rest assured, you are only charged once per transaction.

I suggest contacting your bank so they can provide more information and clarify any further confusion.

Please let me know if you have any other questions. We are happy to help.

Warm regards,

Busbud's reply08 Dec 2023, 18:55

Official