NM
Nani M
1 reviews | Active since Jun 2017
11 Jul 2025, 16:49
Busbud is not to be trusted
I booked a ticket for a friend via bus bud. I got a call from vaya africa to say that their services are not working. This is the bus operator that busbud booked my friend on. My question is why is busbud still having these services open. Is it to **** people. I emailed them to ask for my refund and I am still waiting. This is appalling. Hello Peter please advise the best way to deal with a matter like this. I don't even know where these people's offices are. They don't even have a number you can call them on. Is this an interpol case or what.
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Busbud's replyOfficial
11 Jul 2025, 20:44Hello Nani,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly on the email used to book in order to provide support. Please respond at your earliest convenience.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly on the email used to book in order to provide support. Please respond at your earliest convenience.
We look forward to helping you,
Your Busbud team
Busbud's reply11 Jul 2025, 20:44
Official
Hello Nani,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly on the email used to book in order to provide support. Please respond at your earliest convenience.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly on the email used to book in order to provide support. Please respond at your earliest convenience.
We look forward to helping you,
Your Busbud team