CS
Carleen S
1 reviews | Active since May 2017
19 Dec 2024, 13:38
BUSBUD IS HORRIBLE DO NOT USE THEM. THEY ***** YOUR MONEY
I booked a bus trip and selected the cancelation with full refund option which i paid for. My doctor informed me that I cannot take a bus with my health issues so I canceled and got a cancelation response but no refund. They want to give me credit?????? I send them numerous emails ad this company does not have an address or phone number to give me a cash refund into my account as this was the original payment method. They hove a link to enable a refund but the link sends you to page after page with no joy. They want you to give up. I want my money
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Replies (3)0
Replies (3)
Busbud's replyOfficial
19 Dec 2024, 19:41Hello Carleen,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Busbud's reply19 Dec 2024, 19:41
Official
Hello Carleen,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners.
A Customer Experience team member will reach out to you directly to provide support.
We look forward to helping you,
Your Busbud team
CS
Carleen S's updateReviewer Update
20 Dec 2024, 11:24You just need to refund me it's been two weeks. I paid for a refund for any reason. You are now asking for personal medical information regarding my osteoporosis which I've been suffering with for years!!! Just give back my money?????
CS
Carleen S's update20 Dec 2024, 11:24
Reviewer Update
You just need to refund me it's been two weeks. I paid for a refund for any reason. You are now asking for personal medical information regarding my osteoporosis which I've been suffering with for years!!! Just give back my money?????
Busbud's replyOfficial
20 Dec 2024, 23:33Hello Carleen, I can see our agents have been in contact with you, they did not request any personal medical information. Your ticket was cancelled and refunded in credits as per the terms of the Refund for any reason add-on you opted in to. The terms specify the refund is in credits.
Please let us know if you have any other questions at ***
Please let us know if you have any other questions at ***
Busbud's reply20 Dec 2024, 23:33
Official
Hello Carleen, I can see our agents have been in contact with you, they did not request any personal medical information. Your ticket was cancelled and refunded in credits as per the terms of the Refund for any reason add-on you opted in to. The terms specify the refund is in credits.
Please let us know if you have any other questions at ***
Please let us know if you have any other questions at ***