Busbud bad service

Booked with busbud for a return trip to Durban. I had a cold/flu that leaded to be in bed for atleast a week. I canceled 48hours prior to my travel, worse case is no contact number on their website to or email accept the help email address.

The cancelation process keeps on taking you from pillar to post and don't give access for cancelation. Then later you get a chat response that is not helping also.

After days when days has pass you get a rate our service email.

When I complain about it was told that I was suppose to call direct the bus company or email them. When I ask how is that possible since no details on my busbud account and even their process, I was rep**** by unfortunately we cannot assist ma'am.

I was aware of the terms and conditions and also bus ticket to be canceled or not but nothing helped.