1 reviews | Active since Oct 2021
Bad Experience
I have not seen my son in over a year so as a christmas present i booked him from Cape Town to Durban on 13 December 2023 for a 3 week holiday returning to Cape Town on 6 January 2024. I even purchased a refund policy with Busbud and paid R75 (under the impression that if he needed to change dates we could). I have now tried to change the Cape Town to Durban date to 20 December 2023 due to his work commitments and was told by the bus company I had to pay a further R640 to change the ticket as their price had gone up. When I check the price of the new ticket onBusbud it is still the same as what i paid a week ago (R420). The bus company will not help and said I must contact Busbud. There is no way to contact them except by their stupid "chatbot" and thats not helpful at all. I did reply to the chatbots email but have heard nothing. I am a pension and cannot afford another R640 on a ticket that only cost me R420
We are very sorry to hear of this experience.
We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
The refundable booking add on covers your ticket in the case of cancellation due to exceptional circumstance such as injury or illness.
A Customer Experience agent has reached out to you directly on the email used for booking to provide one-on-one support, please reply to their email at your earliest convenience.
We look forward to helping you.
We are very sorry to hear of this experience.
We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going.
As we are an online aggregator for bus companies worldwide, we automatically receive the updated prices from the bus companies, which we then display on our website.
These prices can change based on the bus companies' pricing rules, which can include differences depending on how close the departure is to the purchase or specific promotions.
The refundable booking add on covers your ticket in the case of cancellation due to exceptional circumstance such as injury or illness.
A Customer Experience agent has reached out to you directly on the email used for booking to provide one-on-one support, please reply to their email at your earliest convenience.
We look forward to helping you.