APPALLING PARTNERSHIP & SERVICE

As much as busbud has a good platform and experience they have partnered with bus companies such as Delta who are one of the worst in the country. You advocate for these companies that puts you as part I ally responsible. We booked and paid for a bus that didn’t arrive and put my nanny at risk sitting for hours into the evening waiting and we struggled to even get her an uber to get her back home. I’ve tried contacting Delta on every number provided no one answers and some aren’t even in existence. I’ve emailed and no reply. I should get a refund for a service that was not provided and paid for and yet busbud take zero responsibility and haven’t helped at all to get me to speak to someone. This is completely unacceptable and wrong. Even if I have to take legal action I will do everything in my power to get that refund we simply cannot go on accepting this utter ******* anymore. I’ve had to buy her another ticket and she’ll arrive home a day and a half later, lost time she was hoping to have with her family gone. Money gone. They haven’t even reached out to me to apologize and explain why the bus never arrived. It’s completely unacceptable and out of principle I will continue to do what I can and stand up to this. If I paid for a Mercedes and it simple wasn’t there when I arrived do you think we would just accept it?? It’s the exact same principle and DISGUSTING service. Busbud, if you still choose to work with these kind of companies then best you at least help people when they completely ***** your customers money and time!!!