MZ
Mathias Z
1 reviews | Active since Mar 2024
10 Mar 2024, 23:09
1,5 hour wait in the sun
We were left at the harbor, enduring a 1.5-hour wait under the sun with no shade before boarding the boat. Busbud offered a “compensation” of 10% discount on our next trip…
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Busbud's replyOfficial
18 Mar 2024, 23:10Hello,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. As we are not the service provider, we can put you in contact with the trip operator in these instances and on our end we exceptionally offer a discount for future bookings.
I am sorry that this offer is not the result you desired!
Thank you for your feedback,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. As we are not the service provider, we can put you in contact with the trip operator in these instances and on our end we exceptionally offer a discount for future bookings.
I am sorry that this offer is not the result you desired!
Thank you for your feedback,
Your Busbud team
Busbud's reply18 Mar 2024, 23:10
Official
Hello,
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. As we are not the service provider, we can put you in contact with the trip operator in these instances and on our end we exceptionally offer a discount for future bookings.
I am sorry that this offer is not the result you desired!
Thank you for your feedback,
Your Busbud team
Thank you for reaching out to Busbud, we are sorry to hear of this experience. We, Busbud, are an online booking platform for bus & train tickets around the world, we are not the actual operators of your trip, but we do try to make it easier for you to search, compare and book tickets to get to where you're going. As such we care deeply about the service provided by our partners. As we are not the service provider, we can put you in contact with the trip operator in these instances and on our end we exceptionally offer a discount for future bookings.
I am sorry that this offer is not the result you desired!
Thank you for your feedback,
Your Busbud team