Busamed Modderfontein Private Hospital
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Busamed Modderfontein Private Hospital
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Vuyo K
1 reviews | Active since Jul 2024
28 Aug 2026, 09:31
THIS HOSPITAL IS REFUSING TO CLAIM FROM MY MEDICAL AID
I had surgery at this hospital, and they are refusing to claim from my medical aid. I do not have the money to pay, and their caseworker is ignoring all calls from me and my medical aid. I am close to committing suicide due to the stress this is causing me. I do not have the money for you I cannot pay it out of pocket when my medical aid says they are willing to pay for this bill they just need your caseworker to answer the damn phone
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Vuyo K
1 reviews | Active since Jul 2024
28 Aug 2026, 09:31
THIS HOSPITAL IS REFUSING TO CLAIM FROM MY MEDICAL AID
I had surgery at this hospital, and they are refusing to claim from my medical aid. I do not have the money to pay, and their caseworker is ignoring all calls from me and my medical aid. I am close to committing suicide due to the stress this is causing me. I do not have the money for you I cannot pay it out of pocket when my medical aid says they are willing to pay for this bill they just need your caseworker to answer the damn phone
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Ayanda D
1 reviews | Active since Mar 2026
18 Aug 2026, 14:06
Distressing Experience From Admission To Post Discharge
My experience at this hospital was deeply disappointing from the moment I was admitted until well after I was discharged. The red flags weren’t subtle, they were screaming. I arrived at Casualty at around 8am after being referred to an internal medicine doctor and was subsequently admitted. By approximately 11am, I was in the ward under the impression that a doctor would be seeing me shortly. Hours passed. I repeatedly asked the nurses when the doctor would come, and I was continually told, “She’s coming.” As the hours went on, the responses became increasingly dismissive. I was even rudely told to calm down. I was already extremely anxious, unwell and confused about what was happening, and being dismissed when I was simply asking for an update made the situation considerably worse. The doctor eventually saw me at around 7pm. By that point, I was so frustrated and anxious that I wanted to discharge myself and seek care somewhere I felt safer and more heard. I was told that I would not be discharged but could leave voluntarily, with the doctor explaining that because I was so ill, they did not want to be held accountable for anything that happened to me. That was incredibly distressing to hear when I was already in a vulnerable state. I decided to stay and continue with the treatment, but the issues continued. Later that evening, medication started being administered. It was only when one of my visitors, who is a pharmacist, began asking specific questions about my medication that I realised there appeared to be discrepancies between what I was being verbally told I was receiving and what I had actually received. After my visitor questioned the nurse directly, I then magically began receiving additional medication and doses. For a patient who is already seriously unwell, having to rely on a medically knowledgeable visitor to ask the right questions before concerns are addressed is extremely worrying. After six days, I was finally discharged, thinking the ordeal was over. Unfortunately, it wasn’t. It seems the hospital did not submit the necessary medical aid claims correctly, resulting in my admission being processed as if I had received treatment as an outpatient. This affected my available day-to-day medical aid benefits. I contacted the hospital and was referred to the case managers. Neither was available telephonically. I specifically asked whether I could come to the hospital and see them in person and was told that I could. When I arrived, however, I was told that I could not see them because they were doing ward rounds. I subsequently sent an email and copied in the hospital manager. Within approximately 30 minutes, I received a call from someone I presumed was the case manager, informing me that the necessary documents had been submitted. Unfortunately, the issue was still not resolved because the documents submitted were incorrect. After that, my emails were completely ignored. Eventually, my emails began bouncing back, leaving me unsure whether the messages were being rejected or whether I had somehow been blocked. The entire experience was exhausting and incredibly distressing. I went into hospital already unwell and vulnerable, and instead of feeling cared for and reassured, I repeatedly felt dismissed, uninformed and forced to advocate for myself. What concerns me most is that I had to have someone with medical knowledge with me before some of the medication issues were identified and properly addressed. A patient should not need a medically trained friend or family member beside them in order to feel confident that their care is being properly managed. My advice to anyone considering this hospital: only go if you have someone who knows how to advocate for you and understands medical care, hospital procedures and escalation protocols. The food was tasty, hence the one star. Unfortunately, good food cannot compensate for an experience where I felt unsafe, unheard and poorly supported throughout my admission and even after I left.
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Ayanda D
1 reviews | Active since Mar 2026
18 Aug 2026, 14:06
Distressing Experience From Admission To Post Discharge
My experience at this hospital was deeply disappointing from the moment I was admitted until well after I was discharged. The red flags weren’t subtle, they were screaming. I arrived at Casualty at around 8am after being referred to an internal medicine doctor and was subsequently admitted. By approximately 11am, I was in the ward under the impression that a doctor would be seeing me shortly. Hours passed. I repeatedly asked the nurses when the doctor would come, and I was continually told, “She’s coming.” As the hours went on, the responses became increasingly dismissive. I was even rudely told to calm down. I was already extremely anxious, unwell and confused about what was happening, and being dismissed when I was simply asking for an update made the situation considerably worse. The doctor eventually saw me at around 7pm. By that point, I was so frustrated and anxious that I wanted to discharge myself and seek care somewhere I felt safer and more heard. I was told that I would not be discharged but could leave voluntarily, with the doctor explaining that because I was so ill, they did not want to be held accountable for anything that happened to me. That was incredibly distressing to hear when I was already in a vulnerable state. I decided to stay and continue with the treatment, but the issues continued. Later that evening, medication started being administered. It was only when one of my visitors, who is a pharmacist, began asking specific questions about my medication that I realised there appeared to be discrepancies between what I was being verbally told I was receiving and what I had actually received. After my visitor questioned the nurse directly, I then magically began receiving additional medication and doses. For a patient who is already seriously unwell, having to rely on a medically knowledgeable visitor to ask the right questions before concerns are addressed is extremely worrying. After six days, I was finally discharged, thinking the ordeal was over. Unfortunately, it wasn’t. It seems the hospital did not submit the necessary medical aid claims correctly, resulting in my admission being processed as if I had received treatment as an outpatient. This affected my available day-to-day medical aid benefits. I contacted the hospital and was referred to the case managers. Neither was available telephonically. I specifically asked whether I could come to the hospital and see them in person and was told that I could. When I arrived, however, I was told that I could not see them because they were doing ward rounds. I subsequently sent an email and copied in the hospital manager. Within approximately 30 minutes, I received a call from someone I presumed was the case manager, informing me that the necessary documents had been submitted. Unfortunately, the issue was still not resolved because the documents submitted were incorrect. After that, my emails were completely ignored. Eventually, my emails began bouncing back, leaving me unsure whether the messages were being rejected or whether I had somehow been blocked. The entire experience was exhausting and incredibly distressing. I went into hospital already unwell and vulnerable, and instead of feeling cared for and reassured, I repeatedly felt dismissed, uninformed and forced to advocate for myself. What concerns me most is that I had to have someone with medical knowledge with me before some of the medication issues were identified and properly addressed. A patient should not need a medically trained friend or family member beside them in order to feel confident that their care is being properly managed. My advice to anyone considering this hospital: only go if you have someone who knows how to advocate for you and understands medical care, hospital procedures and escalation protocols. The food was tasty, hence the one star. Unfortunately, good food cannot compensate for an experience where I felt unsafe, unheard and poorly supported throughout my admission and even after I left.
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