Alesandra Scola and Burmain Properties unprofessionalism

Greetings everyone

I am writing this review with great sadness of the services received from Burmain Properties and their agent Alesandra Scola. I saw a house advertised at property 24. Loving the property I contacted the agent incharge of it. She agreed that we meet and I see the property. On the day we met it was myself, my young man and business partner. As we arrived we waited for the owner who arrived to open. A very funny thing happened:

The owner of the property didnt seem to have a single key to the house. The front door had to be broken into, the back door had to be broken into, like we didnt know what was happening but because the property was let out by a reputable agency, Burmain properties we didnt worry as much because we are sure they did proper vetting of everything. We loved the property, and we app**** for it. I was the person incharge of the application from the beginning however there was two ladies assisting with paperwork to obtain the property. The agent agreed to everything and also agreed that I will be the one responsible for payments

The day we moved into the property it was exciting until the first day I was informed that there was no water, something that the agency should have checked. The was no water in that property for 6 full days and kids had to go to school and coudlnt because there was no water, toilets couldnt flush, like it was just hell of a struggle. After 7 days the water problem was resolved, then the owner since promised that 7 days earlier that he will fix the motor of the gate, clean the swimming pool, clean the garden, fix the lights in the house, none of that was done.

The agent had kept quite, 34 days passed and all those issues were never attended to, and at some point we informed Alesandra Scola who kept telling us that those issues will be attended. What is funny is that before we moved in she said we have to pay deposit and rent which we paid all of it totalling R31500. Then with all paid our issues were never attended, bare in mind all this payments came from my account. then the next month we delayed with the rent that when the agent and the landlord started talking threatening to throw us out for breaching a contract, we told them that they are in breach first, then she kept threatening us this Alesandra Scola lady from Burmain. So we decided to pay the rent but before we paid one of the legal tenant told her to cut her out of the lease, I told her that this is the last payment and she must informed the landlord that he must prepare our deposit.

She never did that. Now the month ended we want our deposit the owner doesnt have the money. He had used the money meant to be put in a trust as a damage deposit, his house was in better condition than he gave us. So not I was surprised the agent was adamant in not letting the owner give us deposit and claimed we never make a notice but we did and she had the guts to tell us to use the deposit by staying this month. So he knew the deposit was eaten. The very same agent wanted to milk us more money said we must pay R2500 for speaking to the land lord to extend the lease, I refused coz I saw she was taking advantage. I contacted her head office and spoke to some man called archie who promised to resolve the matter, he asked for all documents proof of payments and I gave him then since he went quite. Now they want us to pay rent and we cant we are in that property waiting for our deposit, we had to pay the deposit before moving in they must now pay back our deposit before we move out. People, its been more that 45 days the swimming pool is still not fixed, the gate motors are not working, the lights globes have not been fixed, theres not even a dustbin in that property. This agent is a ****, and saying it Alesandra Scola is a **** who protects landlord and is not doing her job properly but shes very good with threatening people, thats her speciality. Now she keeps telling me to remove the review I made, and I never made any review this is the first one am making and am going to go to twitter to make burmain trend until our issue is resolved.

And further more she never gave us our copy of the lease. On the day she did the inspection she told the gentleman who was at the house that she will email the lease which she never did, but then told the gentleman she did. the gentleman was surprised two months later when Alesandra asked for the email to send the lease which she claimed she sent, when the gentleman asked her which email address she used to send the lease at first she didnt respond and started fighting with the gentleman because she very quick to fight she think she is above the law and the Archie gentleman who says is her manager or CEO didnt do a thing about it and doesnt seem to care. To them is all about profit and commission. The landlord was ready to give our deposit and Alesandra Scola came with her useless excuses that a notice was never given but shes the one who told me that the one tenant is out. Now here is a basic understanding, in most cases to rent a property you have to ern 3 times the rental amount, so if two people have a combined income of R60k+ and one pulls out it means the one on her own doesnt qualify because she doesnt earn the amount, so right there Alesandra knew all that but she thought we are small boys and cant do anything. Now we have been ****med here, and now shes again threatening to take the matter to give to her ceo so they can evict us but we not going anywhere without our deposit. On the day they coming we bring the papers to come and see their drama and expose them further

I am tired of respecting this woman, she doesnt deserve a single respect, she tells us how shes a priest, a priest, a healer and all that, but she cant handle a simple lease agreement claiming to be trained to handle such, no. Oh further she threatened us about her cousin who is involved in some big organization and said he can make our lives difficult, I told her that the cousin has nothing to do with a lease agreement, this is not a family affair.

If you are thinking of using Burmain properties via this agent, please think again. Thank you