Burger Radiology Outstanding Service

I couldn’t let the day go by without reaching out to you to tell you about the fantastic service and most importantly the phenomenal attitude of Moon Huggins. All so often we view Accounts as an important and necessary back-office function, but seldom do we ever stop to consider that to the customer who is settling the account, it’s the final and lasting impression that stays at the forefront of the customer’s mind. Front-end functions (service and treatments etc) are something that all your competitors do, as proficiently and competently as your practice does as they have protocols and best practices to adhere to, but where organisational culture truly stands out is where one individual shows up and delivers the best version of themselves. Kind, friendly, warm and accommodating, Moon attended to and handled my request without any drudgery and the usual boredom we often receive from disengaged staff who are never acknowledged and valued by their employers. In some way I hope this mail motivates your organisation to continue attracting the best and I hope that Moon is acknowledged by her peers and executive management for her contribution to your organisation’s success. Where there is a choice to utilise one service provider over another, without doubt, I’d elect to utilise Dr Burger Radiologists.