JM
Janelle M
1 reviews | Active since Jun 2024
30 Apr 2025, 15:08
rude unacceptable worst customer service
My son visited the xray deoartment when he was at the emergency rooms, i only get a bill in Janaury 2025, the visit was in SEPTEMBER 2024!
I responded with documents to make payment arrangement with no feedback, gets threathend with a final demand and to blacklist me,
I respond again ,
One day later i get the notice i am blacklisted on Transunion !
As per medical board this is *******?
No feedback or assistance it takes 7 days to respond to a complaints email after you sent about 4 to request help.
The accounts/reception staff is all rude and do not care to assist you!!
I will avoid using you anywhere we go if we have to go...
Helpful (0)
Replies (2)0
Replies (2)
Burger Radiologists's replyOfficial
30 Apr 2025, 17:46Dear Janelle,
I am so sorry for your negative experience at our practice.
I am sure like most things this is a miscommunication and could be fixed quickly.
Rudeness is not part of our service though.
We will look into your case and revert back to you.
Kind regards
Dr Wim Burger
I am so sorry for your negative experience at our practice.
I am sure like most things this is a miscommunication and could be fixed quickly.
Rudeness is not part of our service though.
We will look into your case and revert back to you.
Kind regards
Dr Wim Burger
Burger Radiologists's reply30 Apr 2025, 17:46
Official
Dear Janelle,
I am so sorry for your negative experience at our practice.
I am sure like most things this is a miscommunication and could be fixed quickly.
Rudeness is not part of our service though.
We will look into your case and revert back to you.
Kind regards
Dr Wim Burger
I am so sorry for your negative experience at our practice.
I am sure like most things this is a miscommunication and could be fixed quickly.
Rudeness is not part of our service though.
We will look into your case and revert back to you.
Kind regards
Dr Wim Burger
JM
Janelle M's updateReviewer Update
06 May 2025, 09:34Good day
No one has reached out only the rude accounts person stating I remain itc listed yet is not legal to do so when your department is at fault with proof.
This is not acceptable behavior for a medical practice
No one has reached out only the rude accounts person stating I remain itc listed yet is not legal to do so when your department is at fault with proof.
This is not acceptable behavior for a medical practice
JM
Janelle M's update06 May 2025, 09:34
Reviewer Update
Good day
No one has reached out only the rude accounts person stating I remain itc listed yet is not legal to do so when your department is at fault with proof.
This is not acceptable behavior for a medical practice
No one has reached out only the rude accounts person stating I remain itc listed yet is not legal to do so when your department is at fault with proof.
This is not acceptable behavior for a medical practice