DM
Dr M
1 reviews | Active since May 2017
13 Mar 2024, 13:14
Rude receptionist
The afrikaans lady that answered the phone is an idiot. She refused to assist me and when I said I am a registered Dr she then transferred me to the next consultant who failed at assisting as well. Why did you apply to work in a healthcare facility if you are going to ill-treat patients over the phone? Please can you coach your staff on proper customer service cause my experience was very disheartening. Private facilities with poor customer service in 2024 really need to start taking customers seriously or consider closing business
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Burger Radiologists's replyOfficial
13 Mar 2024, 13:33Dear Dr Majola
Thank you for taking the time to give us your review. Our sincere apologies in this regard. I will certainly investigate this further with the individual concerned, as is appropriate.
We highly value and pride ourselves on our patient care at all our practices, as is evident in our reviews and patient endor*****ts as well as personal feedback received. However, we always need to 'sharpen the saw' at every turn and continuously strive to always do better. Thank you once again.
Warm regards
Dr Wim Burger
Thank you for taking the time to give us your review. Our sincere apologies in this regard. I will certainly investigate this further with the individual concerned, as is appropriate.
We highly value and pride ourselves on our patient care at all our practices, as is evident in our reviews and patient endor*****ts as well as personal feedback received. However, we always need to 'sharpen the saw' at every turn and continuously strive to always do better. Thank you once again.
Warm regards
Dr Wim Burger
Burger Radiologists's reply13 Mar 2024, 13:33
Official
Dear Dr Majola
Thank you for taking the time to give us your review. Our sincere apologies in this regard. I will certainly investigate this further with the individual concerned, as is appropriate.
We highly value and pride ourselves on our patient care at all our practices, as is evident in our reviews and patient endor*****ts as well as personal feedback received. However, we always need to 'sharpen the saw' at every turn and continuously strive to always do better. Thank you once again.
Warm regards
Dr Wim Burger
Thank you for taking the time to give us your review. Our sincere apologies in this regard. I will certainly investigate this further with the individual concerned, as is appropriate.
We highly value and pride ourselves on our patient care at all our practices, as is evident in our reviews and patient endor*****ts as well as personal feedback received. However, we always need to 'sharpen the saw' at every turn and continuously strive to always do better. Thank you once again.
Warm regards
Dr Wim Burger