DR BURGER RADIOLOGIST - PROVIDING FALSE INFO AND VERY BAD ACCOUNT SERVICES!

I was admitted in hospital and had to go for scans. Dr Burger Radiologists office phoned my husband to request authorization for a scan that had to be done as they couldn't reach me at the time as I was still lying in hospital. My husband first asked what the amount of co-payment will be and they informed him it will only be R500.00 so he confirmed that they can do the test. The first time when I received my bill I've noticed that they charged me R2150 for the co-payment of this scan. Long story short, they deny that they have given the amount of R500 over the phone as co-payment, they also sent hospital documents through that states that they contacted me and I gave authorization to proceed with the scan which is also false as they contacted my husband and he gave permission. At the time my husband were also unemployed and I've made an arrangement with the accounts department to make installments as soon as my husband has employment again and they agreed upon it. +-1 month later I suddenly received an email from their internal department stating that my account has been handed over and when I mentioned that an arrangement has been made with the account department for downpayment the internal collection department informed me that the account department doesn't have the authority to make payment arrangements. in between i borrowed money to make small payments if it was possible and I suddenly didn't receive statements any more . Long story short my account has been handed over for collection and I then requested if I make full payment on outstanding account that my name will be cleared and the account department cofirmed that they will remove my name from ITC as soon as they have received my payment. I made full payment and just like previous times didn't receive any feedback from the doctors and I requested for the proof that my name has been removed from ITC as they mentioned they will do and also my statement showing my account has been paid in full. Then suddenly they only send statements every 3 months so I must request a statement after 3 months according to them. eventualy after requesting the statement and proof from ITC immediately the account department send me the updated statement but stated that from their records my name isn't on ITC and I must follow up myself. In short Dr Burger Radiologists have provided me with false information a few times, they don't give feedback in appropriate time frames when requests were send but they easily send documents out to hand you over immediately no matter what!