kF
karen F
1 reviews | Active since Sept 2022
28 Sept 2022, 08:45
Burger Radiologist Arwyp, worst experience ever.
I went for a mammogram yesterday at the Arwyp branch. The person that did the mammogram was so rough with my left breast that it tore underneath and the skin came off. I had to put on antiseptic ointment and can't wear a bra since it hurts too much. I had tears in my eyes during the exam, and I went for many before. Worst experience ever, I feel violated.
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Replies (4)
Burger Radiologists's replyOfficial
28 Sept 2022, 09:13Dear Karen,
I am so so sorry for your horrible experience.
Thank you very much for bringing this under our attention.
It is the first time ever that we had such a complaint and will do a thorough investigation of this incident.
You can be sure that I will personally give you feedback on this matter.
Kind regards
Dr Wim Burger
I am so so sorry for your horrible experience.
Thank you very much for bringing this under our attention.
It is the first time ever that we had such a complaint and will do a thorough investigation of this incident.
You can be sure that I will personally give you feedback on this matter.
Kind regards
Dr Wim Burger
Burger Radiologists's reply28 Sept 2022, 09:13
Official
Dear Karen,
I am so so sorry for your horrible experience.
Thank you very much for bringing this under our attention.
It is the first time ever that we had such a complaint and will do a thorough investigation of this incident.
You can be sure that I will personally give you feedback on this matter.
Kind regards
Dr Wim Burger
I am so so sorry for your horrible experience.
Thank you very much for bringing this under our attention.
It is the first time ever that we had such a complaint and will do a thorough investigation of this incident.
You can be sure that I will personally give you feedback on this matter.
Kind regards
Dr Wim Burger
kF
karen F's updateReviewer Update
28 Sept 2022, 09:18Thank you, I scar easy and it is on a place that is a high risk for infection. I'm going to see a doctor since it's very sore and will have to take time off work to go and look if I can buy a few t-shirt bra's that hopefully will not hurt as much.
kF
karen F's update28 Sept 2022, 09:18
Reviewer Update
Thank you, I scar easy and it is on a place that is a high risk for infection. I'm going to see a doctor since it's very sore and will have to take time off work to go and look if I can buy a few t-shirt bra's that hopefully will not hurt as much.
kF
karen F's updateReviewer Update
28 Sept 2022, 09:20The student that took my ultrasound also saw what happened right after the mammogram.
kF
karen F's update28 Sept 2022, 09:20
Reviewer Update
The student that took my ultrasound also saw what happened right after the mammogram.
Burger Radiologists's replyOfficial
30 Sept 2022, 09:50Dear Karen,
I have spoken to the radiographer and the sonographer and have taken the necessary steps to make sure that your experience will not be repeated.
Kind regards
Dr Wim Burger
I have spoken to the radiographer and the sonographer and have taken the necessary steps to make sure that your experience will not be repeated.
Kind regards
Dr Wim Burger
Burger Radiologists's reply30 Sept 2022, 09:50
Official
Dear Karen,
I have spoken to the radiographer and the sonographer and have taken the necessary steps to make sure that your experience will not be repeated.
Kind regards
Dr Wim Burger
I have spoken to the radiographer and the sonographer and have taken the necessary steps to make sure that your experience will not be repeated.
Kind regards
Dr Wim Burger