MK
Menesh K
1 reviews | Active since Feb 2019
09 May 2025, 09:49
************ *******
Your are absolutely ************ shady company. On 2 separate occasions I took my mum in to have X-rays done after she fell and broke her hip.
On both those occasions I paid the bill immediately out of pocket. Only to find out that your company has resubmitted both those invoices to my mums medical aid and got paid by the medical aid as well.
Now in order for me to claim this money back I have to complete paperwork and get my 82 year old mum to write letters to confirm I may act on her behalf.
You created the *****ulent problem. You resolve it without any effort or intervention from my side.
You *******. How many other innocent people have you done this to, to enrich yourselves?
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Replies (2)
Burger Radiologists's replyOfficial
09 May 2025, 10:41Dear Mr. Keshav,
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced due to the administrative error in your account. This does not reflect the high standards we strive to uphold, and I take full responsibility for ensuring it is resolved promptly.While our practice has served patients with care and integrity for over 40 years, we recognize that mistakes can happen in any human-run system. Please rest assured that we do not engage in ********** practices, and your trust is of utmost importance to us.I have personally reviewed your account and will ensure that any discrepancies are corrected immediately, including processing a full refund for any errors.
Thank you for your understanding, and we deeply value the opportunity to make this right for you.
Sincerely,
Dr Wim Burger
Burger Radiologists's reply09 May 2025, 10:41
Official
Dear Mr. Keshav,
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced due to the administrative error in your account. This does not reflect the high standards we strive to uphold, and I take full responsibility for ensuring it is resolved promptly.While our practice has served patients with care and integrity for over 40 years, we recognize that mistakes can happen in any human-run system. Please rest assured that we do not engage in ********** practices, and your trust is of utmost importance to us.I have personally reviewed your account and will ensure that any discrepancies are corrected immediately, including processing a full refund for any errors.
Thank you for your understanding, and we deeply value the opportunity to make this right for you.
Sincerely,
Dr Wim Burger
MK
Menesh K's updateReviewer Update
09 May 2025, 10:59I have requested your HPCSA number to report your company which has not been forthcoming from your accounts department.
Furthermore, having the phone put done in me by 1 of your partners a Mrs Tanya Dorfling just goes to show the level of professionalism of your organisation.
“Good morning Menesh,
I had spoken to our practice manager in regards to refunding your without the form being filled out.
Unfortunately, the request was declined as the auditors need the filled out form as per managemen”
This response says it all…I will not be completing any documents….!!!!!
Where were your auditors when you were performing *****ulent transactions ?
Furthermore, having the phone put done in me by 1 of your partners a Mrs Tanya Dorfling just goes to show the level of professionalism of your organisation.
“Good morning Menesh,
I had spoken to our practice manager in regards to refunding your without the form being filled out.
Unfortunately, the request was declined as the auditors need the filled out form as per managemen”
This response says it all…I will not be completing any documents….!!!!!
Where were your auditors when you were performing *****ulent transactions ?
MK
Menesh K's update09 May 2025, 10:59
Reviewer Update
I have requested your HPCSA number to report your company which has not been forthcoming from your accounts department.
Furthermore, having the phone put done in me by 1 of your partners a Mrs Tanya Dorfling just goes to show the level of professionalism of your organisation.
“Good morning Menesh,
I had spoken to our practice manager in regards to refunding your without the form being filled out.
Unfortunately, the request was declined as the auditors need the filled out form as per managemen”
This response says it all…I will not be completing any documents….!!!!!
Where were your auditors when you were performing *****ulent transactions ?
Furthermore, having the phone put done in me by 1 of your partners a Mrs Tanya Dorfling just goes to show the level of professionalism of your organisation.
“Good morning Menesh,
I had spoken to our practice manager in regards to refunding your without the form being filled out.
Unfortunately, the request was declined as the auditors need the filled out form as per managemen”
This response says it all…I will not be completing any documents….!!!!!
Where were your auditors when you were performing *****ulent transactions ?