Burger Rack

Extremely Poor Service & Health Risk Concern

I recently visited Burger Rack Rosebank and had a very disappointing experience. Upon arrival, we waited a long time for our table to be cleaned. When we eventually called someone over, the table was not wiped properly. We were given menus, but no one returned to take our order. We waited over 40 minutes just to place an order. When I called a waitress for assistance, she said she was coming but instead assisted customers who arrived after us and never returned to our table. By the time we eventually placed our order, the food took even longer to arrive and was not up to standard. We were no longer even hungry after such a long wait. As a Type 1 diabetic, extended delays in food service can pose serious health risks. If I had taken insulin in preparation for eating and experienced a hypoglycaemic episode while being ignored, the consequences could have been severe. Restaurants need to be mindful that for some customers, delayed service is not just an inconvenience but a medical concern. Overall, this experience was unacceptable, and I expected far better service.