The games never stop with these guys

... So after my initial post I received some feedback (An email with the contact details of the people I've been in contact with this whole time), after another two weeks of the buck being passed around this is the response I get and I'm just supposed to be OK with it...<br> <br> \We have no idea how long it will be but we will inform you as soon as we receive feedback.<br> <br> We apologize for the inconvenience but it is far beyond our control