The Evil Trio - Late, Cold AND Burnt

Last night, 23 May @ 18:32 (call log) my friend & I ordered the Family Special (4 Burgers, 4 Chips & a 2L Drink) from Burger Perfect, Northlands Corner. The lady was very helpful, and the order went perfectly (Thank you).<br> <br> @ 19:43 (1Hr & 1Min later), payment went through when the driver finally scanned my card (SMS notification). This is already unacceptable, but we didn't make a fuss, as we realised that Load-Shedding may have been in full swing and that it was a Saturday night.<br> <br> But when we felt the food, it was ICE COLD. It wasn't even luke warm anymore. We had to re-heat EVERYTHING. This is EVEN MORE unacceptable than just being late, but once again we didn't make a fuss, as we know it's winter and food gets cold quicker. However, when we bit into the Chicken Cheese burgers (We asked for 2 Chicken and 2 beef), they tasted SO BURNT that there was no discernible flavour other than charcoal (Same for the Beef). <br> <br> BIGGEST GRIPE: If you KNOW you burnt the food, PLEASE RE-MAKE IT RATHER THAN SENDING IT OUT, THAT'S SLY AND DEPLORABLE BEHAVIOUR.<br> <br> I expect a replacement meal, as we didn't have the first meal, it went straight to the bin (Even though I HATE throwing food away).