Late food = No food

We ordered ribs, chips, burgers and salad. @ 16:10. After phoning Burger perfect an hour later, he said the driver is on his way and should be close. The host phoned again and apparently the driver knows the area well and is close by/should be here. As guests we were getting hungry. We called the manager again and he assured us that the driver will phone him if he gets lost. After six we called again. Reporting this to the manager again. The driver only arrived at 18:17 sharp. The only response from the manager was that he was sorry. So we also said sorry but we are not going to pay. As guests we were starving by now. Sorry is unacceptable. Please give better service/ get the adress correct before you send out drivers.