Ice Cold Delivery

On Friday evening, 31 July, I placed an order for a food delivery from Burger Perfect in Struben's Valley. When the food arrived it was ice cold, not warm, but ice cold. (This is the second time I have had the problem with food arriving cold). I called the store to complain and spoke to Chris, who I was told is the manager. I was horrified and disgusted when the only excuse I got from him was that it was Friday night and that is why the food is cold, we are busy. This is not good enough. Why as a customer am I expected to pay for such bad service and cold food? To use the excuse of being busy is not acceptable. I shall in future take my business elsewhere (such as Debonairs) where if it's not hot, it's not paid for. I have been a customer at this store for a year and have never been treated so poorly. The damage Chris has caused to this brand, in my opinion, is tantamount to industrial sabotage. Shame on him, and I am sad that someone as uncaring as this has to represent a brand that is generally very well fronted.