Burger Perfect and Insurance Claims

... So one of burger perfect's delivery drivers crashes into me two months ago.<br> <br> I get the police report and 3 quotations and I send them so that they can fix my car.<br> They tell me I need a letter from my insurer saying I haven't claimed from them.<br> What this means is that my insurer processes the claim and then closes it before paying the garage to do the work.<br> <br> After I send them this letter, which ensures my insurer won't sort out the claim they tell me that they need me claim from my insurer and then my insurer will get the money from them. This approach ensures that no one other than me will have to pay for my repairs.<br> <br> After highlighting this they tell me that they feel their driver is not responsible for the accident.<br> The accident report clearly illustrates that their driver is responsible.<br> <br> This is really messed up considering that during the 2 months they've taken so far they've been assuring me that they will sort my car out \promptly after receiving my documentation"."""