You Can Do Better Than Eating At Burger King Norwood

At around 21:25 on the 1st of December, 2020, my friend and I went to the drive-through at Burger King Norwood. We ordered 3 King Value double cheese-burger meals, and asked to get the drinks and fries upsized to large, like we usually do, and we paid for the meals, the total for which was exactly R139.20. Upon receiving the meals, we were handed 3 small drinks instead of the large ones that we ordered and paid for, and when we told the woman serving us about this error, she began to tell us that what we're asking for is against the rules for said meal, and that we aren't allowed large drinks even though we paid for them. When we showed her our slip, she began to berate us, and insisted that we shouldn't get what we paid for. When we asked to see the manager, so that we can sort this misunderstanding out, she told us that she is the manager and insisted that because she runs the establishment, she makes the rules. This went on for about 4 minutes.

Eventually, after an unusually long wait, we were handed our food at around 21:34, and headed home. When we got to the house, we discovered that the fries were stale, as well as the patties in the burger, which were also burnt.

So instead of your manager sorting out misunderstandings with customers like an adult, she gives us stale, burnt food, as well as poor service in exchange for my hard earned money, Burger King Norwood gets a 1-star rating, and loses two loyal and frequent customers.