1 reviews | Active since Mar 2016
Worst service ever
Reviews Burger King Diepkloof (Drive-Thru)
Reviews Burger King Sasol Ormonde View (Halaal)
Google review summary 5 4 3 2 1 4.1 (809) Reviews All Service Meal Price convenient7 a d6 cashier6 take away6 +6 Sort by Most relevant Newest Highest Lowest
johan fourie 3 reviews R 50–100 I always buy Burger King at Burger King Sasol Ormonde, however tonight the service was horrific. Firstly the gentleman named Samkelo who had to assist me, didn't actually look … More
Luan Du Preez 4 reviews a month ago If I could selected no star I would have. I just bought meals from them, the chips are soooo hard like they used chips from 3 days ago. The service we got from the guys there was hectic, I'm not someone who would take time to complain but … More
Nawaaz Jones Local Guide·30 reviews a month ago Takeaway | Lunch | R 300–350 Excellent service from Siyabonga every single time I am really pleased with his service and the store this one has me giving out 5 stars everytime … More
tomblastallycat Local Guide·74 reviews·3 photos 4 months ago They advertise on the app a king value meal for R29.90 and then when you want to buy at the store they say that meal you can't order because it's not in the system... but then I take the same meal and they charge R40 !!?? that's not correct … More
Reviews Burger King Sasol Ormonde View (Halaal)
Google review summary 5 4 3 2 1 4.1 (809) Reviews All Service Meal Price convenient7 a d6 cashier6 take away6 +6 Sort by Most relevant Newest Highest Lowest
johan fourie 3 reviews R 50–100 I always buy Burger King at Burger King Sasol Ormonde, however tonight the service was horrific. Firstly the gentleman named Samkelo who had to assist me, didn't actually look … More
Luan Du Preez 4 reviews a month ago If I could selected no star I would have. I just bought meals from them, the chips are soooo hard like they used chips from 3 days ago. The service we got from the guys there was hectic, I'm not someone who would take time to complain but … More
Nawaaz Jones Local Guide·30 reviews a month ago Takeaway | Lunch | R 300–350 Excellent service from Siyabonga every single time I am really pleased with his service and the store this one has me giving out 5 stars everytime … More
tomblastallycat Local Guide·74 reviews·3 photos 4 months ago They advertise on the app a king value meal for R29.90 and then when you want to buy at the store they say that meal you can't order because it's not in the system... but then I take the same meal and they charge R40 !!?? that's not correct … More johan fourie 3 reviews a minute ago New R 50–100 I always buy Burger King at Burger King Sasol Ormonde, however tonight the service was horrific. Firstly the gentleman named Samkelo who had to assist me, didn't actually look like he wanted to assist me,or he was tired I won't know, but still it's no excuse, I did say to him normally we wake up before going to work. Then when I ordered, I requested 2 nachos loaded chips, he then wanted to argue with me that I only asked for 1,however that wasn't the worst, he then started speaking to another customer in their language about me, how is that acceptable? I also told him as well as the other customer, that they are NOT a very good example for my little 5year old daughter that was sitting on the counter and had to witness all of this. Totally unacceptable!!! He didn't know how the voucher for a free junior whopper works, neither did he know how another discount voucher works. When I received my order there was a missing burger and again he wanted to argue with me, then I needed to ask where's my cold drink. The other gentleman gave me pepsi, I asked if I could get seven up, because Samkelo didn't even ask me what flavor I wanted, then they started speaking and giggling in their language and then took their time on purpose and the second nachos that I received was NOT made to the normal standard we are use to from this Burger King. I never use to receive service like this especially when Dry was manager there.
Thank you for sharing your feedback. We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
Thank you for sharing your feedback. We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
