Worst service, cold burgers, not receiving all that is ordered and wet burgers

Good day I have a huge complaint, yesterday I received the worst service you can get from your delivery. ( Mr D foods) Waited 2 hours for the food, then the driver delivered to the wrong address , we drove to find the driver, he gave me his delivery bag to let me take my own food out ( which was very uncomfortable) he didnt bother to check if everything was there with me and spilled our colddrink on the burgers inside the delivery bag. When i picked up the paper bag with burgers it broke and our burgers fell on the ground. The driver watched us pick up our own burgers from the ground but he was in such a rush to leave.... when we left. We realized 2 burger was not even delivered which we PAID for!!! We spent over R800 to have a great meal from burger king mall of the north to get the worst service, cold, wet burgers, half of the order not even delivered.... driver not having airtime to contact me, tried calling me on whatsapp then his data was finished and I had to call him back. So I complained by the head office and they said i should send photos, i mailed the whole story but didnt attach anything , then after hours of no response i phoned the customer care line again, gentleman, who’s name i have (very unhelpful!! ) told me to send photos, i had one photo which wasnt clear as i was so shocked in the whole experience that i didnt think of taking proper photos of the wet burgers, and how the hell can i take photos of the 2 burgers i didnt receive which i paid for as well .... another few hours later, still no response!!! I want a refund !! Paid so much money for nothing!!! I am not leaving this here!!!!!!!!