Worst experience from a takeaways

We visited your Brackenfell branch tonight around 7:30pm. The place was full and most customers were prepared to queue to order and wait for the food.

At first it was a joke how many people moaned about wrong orders. The customers came back one by one that took food home and got wrong orders or burgers without ingredients only to find out when they drive all the way back, that the store ran out of stock some time back but dont inform customers and hope noone complains. They tell customers to come back but they cant even fix the orders. We then ordered our meals and got the cups only to get to the machine and there's no ice and all the drinks coming out are warm. The staff the argues amongst themselves about whos fault it is for not telling the customers all the drinks are warm and half of the orders cant be fulfilled. The further joke is that they continue to take orders knowing they cant deliver them.

Various customers waiting in excess of 45 mins since they paid for their orders and repeatedly asked to speak to the manager only to be greeted by an unhelpful guy named Vusi. He was a supervisor that told us after trying to get the manager out of the office for more than 30 mins "the manager just left and went home"

The staff manipulates the system by clicking the screen asif the order went out. When its eventually ready they dont know what the order number is anymore and shouts what burger/sandwiches are in the bag and the you have 2 or 3 people saying its their order.

We eventually insisted on a refund and got food at the competition. We were then followed by many others getting refunds and people leaving who has not placed their orders yet. This store is an absolute ****show.