PT
Paballo T

1 reviews | Active since Feb 2023

04 Jan 2026, 09:23

We were told that we cannot go into the restaurant to buy

One of the stuff members reminded the security guard at the door that he should not allow people to go into the restaurant. As my sister was making her way to the counter to buy, she was shouted at and told to go out and rather order at the drive-thru (even if she is walking). Mind you, it was 8pm (still within operating hours) and there were still patrons in the restaurant. No explanation as why that was, on top of that our order was the worst!! We ordered ice-cream, and it was not fully set, it was dripping all over the show 😑 😒 Burger King Chris Hani you take the WORST SERVICE trophy!

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Replies (1)
Burger King South Africa
Burger King South Africa's reply06 Mar 2026, 13:28
Official
Hello Paballo,

I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.