Water waist at vd Bijlpark store

Burger King vd Bijl Park Reported a very bad water leak in the mens toilet 2 weeks ago. Reported the same problem 2 days ago to the assistant supervisor. Phoned customer service as well. Requested a reference number. NO ref number given. This morning got a call from the store promise to have the problem sorted soon. I explained to them how urgent the matter is because of the amount of water wasted. Phoned customer services again to urge them to assist met to have this matter resolved. The manager not available because he works remotely. Asked for him to give me a call back. Again NO ref number nore a call from the cust manger. Requested a call back from the store owner or area manager in the Vaal. Hope that i will get one soon because i can not see the matter resolved soon as the store can not understand to close the water to the bathroom and open the staff bathroom for customers to use until problem is solved.