Unsatisfied customer

On the 28 February 2024, we i ordered via Mr. Delivery DFD*** , there was a burger missing which was a chillie cheese long, i immediately called the driver and the store the manager at the store advised that he will call the driver . He called me back advising that the driver will come back. The driver never did. The morning i called the driver he acknowledged that the he spoke to the manger but at that time he was delivering his last order in Florida and that i should speak to the store as he received a seal bag and delivered a sealed bag.

I then called the store again the manager was not available the lady that answered then told me to call Mr.D and lodge a complaint .

So Mr Delivery and Burger King are not taking responsibility , please may i have a refund .

This is not the first time Burger King staff does this, it has happened to me before and its the same store that keeps giving one less burger its either this is a strategy or im not sure.