SS
Shaunre S
1 reviews | Active since Sept 2025
10 Feb 2026, 21:29
Unfortunately, tonight, we did not get the service or the quality of food we expected from Burger King Newton Park in Gqeberha
Unfortunately, tonight, we did not get the service or the quality of food we expected from Burger King Newton Park in Gqeberha. My partner and I ordered the 2 for new deals, which consisted of 2 extra long chilly cheese Burger meals. We paid R3 extra per drink for mountain dew cold rinks, which was flat and warm. I swapped out my regular fries for nacho cheese fries, which was cold, both the chips and sauce! We went through the drive-through, and although we bought our meals at about 21h00 tonight, we expected decent warm meals, which we paid for. Very disappointing service.
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Replies (1)Burger King South Africa's replyOfficial
06 Mar 2026, 14:39Hello Shaunre,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
Burger King South Africa's reply06 Mar 2026, 14:39
Official
Hello Shaunre,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
