LK
Louise K
1 reviews | Active since Aug 2020
24 Jul 2025, 19:00
Underwhelming experience
Underwhelming experience. My husband and I ordered 2 burgers, chips and 2 King Jnr Meals on MrD. The Bloemfontein store (Provideamus) only send 2 juice boxes with the burgers and chips. No King Jnr Meals in sight. If I had kiddies waiting for these meals, all hell would break loose in my household. We got refunded, wow, well done, I feel so appreciated. One of the juice boxes also didn't have a straw attached.
Helpful (0)
Replies (1)0
Replies (1)
Burger King South Africa's replyOfficial
07 Aug 2025, 19:24Hi there,
We sincerely apologize for the experience you had during your recent order. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. Have you used the in-app support tool in the Mr D App to report this incident. This will help ensure a quick response according to their complaints resolution procedures.
We sincerely apologize for the experience you had during your recent order. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. Have you used the in-app support tool in the Mr D App to report this incident. This will help ensure a quick response according to their complaints resolution procedures.
Burger King South Africa's reply07 Aug 2025, 19:24
Official
Hi there,
We sincerely apologize for the experience you had during your recent order. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. Have you used the in-app support tool in the Mr D App to report this incident. This will help ensure a quick response according to their complaints resolution procedures.
We sincerely apologize for the experience you had during your recent order. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. Have you used the in-app support tool in the Mr D App to report this incident. This will help ensure a quick response according to their complaints resolution procedures.