Train your staff

*** Burger King Richmond Park – K*** (PTY) LTD Order: 1919 118 Raymond CHK 1919 16 September 22 15h22

Hi there I love Burger King its my favourite takeout place to grab something when I have a few extra pennies, however I was very disappointed with the service I received from the Richmond Park Burger King today. I wanted to order the special for R29 on from your app for 3 people, however it said order in store. When we placed our orders, Raymond told us that they don’t have the veggie special for the day. It’s being discontinued. Firstly why would you advertise something that you don’t have? Is it just to get clients in and fool them in buying something else? Secondly, we asked for a manager and asked him if he would be willing to accommodate us and exchange the veggie for a normal patty, he refused. I asked for a contact number where I could complaint and he made us wait and wait and wait, I then had to ask someone else to go check where he is, and then only the number was handed to me by someone else. Not even an apology just attitude and the unwillingness to accommodate me as the client. I ended up ordering only 2 burgers and we had to share between 3 of us. I have been to this store and before received the same kind of attitude. Richmond corner definitely needs training on customer service.

Kind regards Mariette ***