Total disregard for clients

So i decided to spoil myself with a meal at Burger King Centurion Lifestyle. Drove up the drive thru. Placed my order for Chicken Fries x2, Mozzarella ***** x2 and a Milk Tart Milkshake. Made it known that I want normal Chicken Fries not the Jalepeno ones. Drive to the next window and make my payment. No problem taking the money I must say. Drive to the collect window and then the fun started. Lady at the window informs me they do not have Ice Cream for the milkshake but they can offer me an Iced Tea. MMMMMMM. Really this could not have been told to me earlier like at order or payment window. Also note that the Ice Tea is cheaper than said milkshake. Now i am a little ****ed off. Get the iced tea and my food and drive off. My mistake as i did not check the order after the first F@#$ up. Get to work and guess what. Jalepeno Fries. Call customer support they say sorry and will investigate. Hear nothing. Send and email with my till slip to support. They confirmed they received it and ask for the slip. Tell them it is attached. No answer in a week. Send another email saying i am awaiting an outcome on this matter. This morning i get this mail via email. Thank you for taking the time to inform us of your experience and allowing us the opportunity to address and resolve the matter.

Case BK-09544-Z7Y9 has now been closed by our Customer Care team.

We have summarised your interaction below:

Case Number: BK-09544-Z7Y9 Case Summary: Default Subject

Case Closure Summary:

I have never been informed how this was resolved as they mention.

Guess customers are not that important to them ...........................