Terrible Service & Refusal to Refund – Burger King Canal Walk

I placed an order today in-store at the self-service kiosk at Burger King Canal Walk. The payment went off from my bank account immediately, yet they refused to provide my order OR refund my money.

The staff and managers were completely unhelpful. They blatantly told us that we would need to pay again if we wanted our order — even though they had already taken the money! How is this acceptable? Why should any customer pay twice for the same meal?

This is absolutely shocking service. It’s unacceptable that Burger King Canal Walk can take customers’ money and then refuse to fulfil the order or even assist with a refund. This feels like nothing short of theft.

Sort this out urgently. Customers deserve better!