Shocking customer service

Tonight, 22 November 2020, at about 5:55pm, I called in at your Disa Road - Pickering Street - Newton Park - Port Elizabeth Store.

I waited outside, due to Covid Protocols, there were already maximum amount of customers in the store

Once I could enter, followed all protocols.

Here are my first complaints:

1. Customer Service

I firstly, waited extremely long before I was served as there was no one at the counter, I eventually got the attention of one of the staff, but at this time, eventually from the side room, staff member arrived.

2. Attempting to place an order

I approached the counter, wanted to place the order, this was attempted 5 times, not once, not twice, not even 3 times, but 5 times, I kid you not. Each time I tried, the lady behind the counter kept on having some sort of conversation with 3 different colleagues of hers, at 1 point, in turned into a mini disagreement, which is very unprofessional, in front of customers, me, as a customer who approached the customer, should I not be the focus and watch time I tried to order, was rudely interrupted.

3. Full order not received

So i get home and I check the order and part of my order was not in the bag. So I search the number on GOOGLE, get through to your call centre who advised, this query will only be resolved in 24 to 48 hours, really? If I want it sooner, I must return to the store, really??? So I request the direct number, was provided, but couldn't get through. Bear in mind, the order not in the bag was for the kids.

So off I go, AGAIN BACK TO THE STORE, to collect my order. Received a half mumbling apology and given the order, I asked, "is this it for my trouble?" So all I was given was an extra chips, really?????

This type of service is completely unacceptable and would like to know how you will rectify this matter? As you will note from tr above 3 pointers, as a customer, the treatment received is not of a high standard.

I seemed it fair to liaise directly with you first, should there be no suitable responses, I will investigate other means to escalate and lodge continuas complaints.

Regards/// Brent Lee