Severe Food Poisoning and Negligence – Burger King Gateway Umhlanga

I am writing this to warn others about the appalling experience and health risks I encountered with Burger King Gateway (Umhlanga).

On Tuesday, 12 May 2026, I ordered two chicken meals via Mr D (Fierce Crispy Chicken and Crispy Chicken with Cheese) totaling R269.70. The experience was a disaster from start to finish:

●Hazardous Food Quality: After taking a few bites, we realized the chicken patties were completely undercooked, with visible blood spots inside.

●Serious Health Impact: As a direct result of this negligence, both my wife and I became violently ill the following day. Serving raw poultry is a massive health and safety violation.

●Dismissive Customer Service: When we contacted the branch for assistance, they were completely unhelpful. They refused to provide a full refund, claiming they had no record of the complaint from Mr D, and would only offer a replacement meal—which is insulting given that their food made us sick.

●Financial Disrespect: After spending hours of our own airtime trying to resolve this, we were only granted a partial refund of R181.00. They still owe us the balance of our money for a meal that was literally dangerous to consume.

It is shocking that an international brand like Burger King allows a branch to operate with such disregard for basic food hygiene and customer service. They have shown zero accountability for their mistake or the fact that they compromised our health.

Please avoid this branch at all costs. Their negligence is ********* and, quite frankly, a danger to the public.