Service Sucks

<p>Tuesday 11 July 2017 at 12.40 pm I went through the drive thru at Brackenfell Burger King. Ordered 4 Tender Crisp Chicken meals amongst other things. A special request that one of the burgers did not have any mayo (highly allergic) was put through and confirmed when receiving the order which I was guaranteed was correct. I arrived at the office only to find that all the burgers had mayo. I rang up head office at 1.04 pm and spoke to Andre who promised to sort it out and would provide me with a reference number...... I am still waiting. I then drove to the store spoke to a lady who was supposedly in charge. The meal was replaced and I had to request fresh fries. The half hearted apology did not sit well with me as I had to waste my time due to their incompetence. I then rang again on the 12/07/2017 at 3.20pm and spoke to Lusanda who assured me that she would investigate and would yet again provide me with a reference number.......still waiting. I took it upon myself to call this morning 13/07/2017 at 9am to be told that she had spoken to Andre who informed her that the matter was resolved?? and that is why she did not return my call. </p> <p>If that is service then I have a serious problem. I think that Burger King need to train their customer care staff and the people processing the orders as the slip clearly states no mayo.</p> <p>I highly doubt I will ever use a Burger King Franchise again.</p> <p> </p> <p>Irritated!!!!</p> <p>Bronwyn van Stavel-Murphy</p>