Service is like the look and taste on the burgers

Does burger king staff not know what specials are running? Do they know that the burger was suppose to look like to picture in the ad? why do you use paper to wrap\smash the burger in? Is this a cost saving for cheep meals? Is the pepsi machine checked before they start give customers flat and tasteless drinks Why can't the lady on the drive-through speaker never hear you right the first time? [ picture on ad and picture of my burger uploaded] you tell me whats wrong.