Sad poor service and supply

Once again issues with their suppliers. No barbecue sauce available. This was an issue last year too. 3rd time I have experienced this now, and others I know of too. I Just get told that they know about it and is nothing they can do. Really? What kind of business sense is that?. Why then does the management allow it, and why not get a supplier who is competent? When you ask for a strawberry milkshake you get given a white one, as the suppliers syrup is an issue too they say, and nothing they can do… Then want to argue with me because I say it’s not as advertised! The burger my one family member ordered was also far from what was ordered and looked pathetic. When querying this with the manager, no apology, no concern the customer is not happy, and just say their adverts of the burgers for sale are just for illustration!!! If you don’t like it then they will just refund you. I’m glad I don’t own a Burger King outlet with such staff. When I called the customer complaints line I get told they know about the issues and I’m told I’m complaining about everything, and made to feel I’m the problem!! and the agent had an attitude of non concern for my concerns. Very unprofessional. Why then have a customer complaint service, if you are not interested in hearing about your shortcomings and pour service ? I have never had or experienced such service in the UK or USA ever. Only here in SA. Sadly another good brand ruined by poor South African service. I certainly will not be buying another burger here in SA ever again. And will be surely tell everyone I know to avoid them too. Why should I pay out my money to receive such useless service and frustration? I won’t. The sooner Burger King closes down, the better for everyone !